Fixena Trust Centre

Trust, Safety & Legal

Everything you need to know about using Fixena safely, securely and transparently.

Privacy-first guidance

Transparent Match Fee

Clear platform standards

Legal and safety policies

Clear guidance for homeowners and professionals.

How Fixena handles personal data, account details and communications.

View policy

The core rules for using Fixena as a homeowner or professional.

View policy

What cookies may be used and how visitors can manage preferences.

View policy

How reviews should be shared, moderated and kept fair.

View policy

Expectations for professionals using Fixena to find local work.

View policy

Guidance for posting jobs, communicating clearly and choosing responsibly.

View policy

A clear explanation of Fixena’s simple £5 Match Fee model.

View policy

What belongs on Fixena and what should not be posted or shared.

View policy

How to raise concerns and what happens after a complaint is submitted.

View policy